Cannot log on to Web-based games after installing Norton Internet Security or Norton Personal Firewall

Symantec.com > Home & Home Office > Support > Knowledge Base

PRINT THIS SOLUTION

RATE THIS SOLUTION

Cannot log on to Web-based games after installing Norton Internet Security or Norton Personal Firewall

STEP 1

Print this page

We suggest that you print this page before you start. PRINT

STEP 2

Update Norton Internet Security

Many problems have been fixed in the latest Norton product update. If you have a valid subscription, then you are eligible for the latest product update. Click the button to update your Norton program.
UPDATE NOW

If you purchased your product through your internet service provider (ISP), please be sure that you have the latest version available from your ISP. Run LiveUpdate to download and install the most recent updates.

If you do not want to update your Norton product, go to the next step.

STEP 3

Create a rule that permits referrer information

I use Norton Internet Security

1
Start Norton Internet Security.

2
Do one of the following:

In Norton Internet Security 2003, click Options > Internet Security, and then click the Web Content tab.

In Norton Internet Security 2004 or later, double-click Privacy Control, and then click Advanced.

3
In the bottom of the Advanced window, click Add Site.

4
In the New Site/Domain box, type the name of the site that you want to receive the referrer information, and then click OK.

The site name appears in the left frame of the Options window.

5
Click the name of the new site.

6
On the Global Settings tab, under the Information about visited sites section, uncheck Use default settings.

7
Click Permit.

8
Click OK to close the Options window.

What if this didn't work?

I use Norton Personal Firewall

1
Start Norton Personal Firewall.

2
Do one of the following:

In Norton Personal Firewall 2003, click Options > Internet Security, and then click the Web Content tab.

In Norton Personal Firewall 2004 or later, double-click Privacy Control, and then click Advanced.

3
In the bottom of the Advanced window, click Add Site.

4
In the New Site/Domain box, type the name of the site that you want to receive the referrer information, and click OK.

The site name appears in the left frame of the Options window.

5
Click the name of the new site.

6
On the Global Settings tab, under the Information about visited sites section, uncheck Use default settings.

7
Click Permit.

8
Click OK to close the Options window.

What if this didn't work?

RATE THIS SOLUTION: Was this solution helpful to you?
Yes
No; If any information was unclear, or the information you were seeking was not provided, please let us know. Your feedback will help us improve this service.
NOTE: Comments entered here will NOT recieve a personal email response.

Document ID: 2001121211273436
Last Modified: 01/30/2009
Date Created: 12/12/2001
Operating System(s): Windows 98, Windows 98SE, Windows 2000, Windows XP Home Edition, Windows XP Professional Edition, Windows Me
Product(s): Norton AntiSpam 2004 1.0, Norton AntiSpam 2005 2.0, Norton Internet Security 2004 7.0, Norton Internet Security 2005 8.0, Norton Internet Security 2005 AntiSpyware Edition 8.2, Norton Personal Firewall 2004 7.0, Norton Personal Firewall 2005 8.0